Refund Policy
Effective 13 November 2026
Payments for Guessbook on the web are processed by Paddle.com, our reseller and Merchant of Record. This policy explains when you can get your money back.
First 14 days
If you're not happy, ask for a refund within 14 days of your first payment for a plan and you'll get the full amount back, no questions asked.
Renewals
Monthly and yearly plans renew automatically. If a renewal charge was a surprise, ask within 14 days of the renewal and we'll refund it in full, as long as the team hasn't used the paid plan since (for example, by adding editors or projects beyond the free limits).
Cancelling
You can cancel at any time from the team's plan settings. Your team keeps the paid plan until the end of the period you've paid for, then moves to the free plan. Nothing you've written is deleted. Apart from the cases above, we don't give partial refunds for unused time, except where the law requires it.
App Store and Google Play
Purchases made inside the iPhone or Android app are handled by Apple or Google, and refunds follow their policies.
How to ask
Write to support@guessbook.net from the email you sign in with, or contact Paddle through the link in your receipt (paddle.net). Refunds go back to the original payment method, usually within 5–10 business days.